- In-app automatic labels
Automatically generate prepaid return shipping labels for your customers without the need to install or integrate another app
- Branded returns page
Customize a returns page that fits your brand’s look and feel
- Email notifications
Proactively update customers on the status of their returns to drive loyalty and reduce inquiries
- Basic refunds and exchanges
Offer customers a refund to their original payment method or an exchange for a different size/color
- Basic routing rules
Offer various return shipping options based on custom return zones
- Return analytics
See detailed data on return reasons, refund values, and the amount saved from offering exchanges
- 1 carrier + USPS
Connect your own carrier account for return labels, and get discounted rates from USPS
Returns
Returns management software
Returns automation that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue.
Trusted by the world’s biggest brands
Shoppers expect a better returns experience
Returns are an inevitable part of the eCommerce journey. But despite retailers spending a lot of time and resources to get it right, most of the time, it leads to losses. With AfterShip Returns, those losses can be turned into new opportunities thanks to flexible exchange and refund options. Furthermore, a self-serve portal, a global carrier network with drop-off options, and pick-up services offer customers complete conveniences with no geographic limitations. Turn customers who make returns into brand advocates and drive retention.
Automated returns tools that retain revenue and customers
Recapture revenue
Reduce operational costs
Improve the returns experience
Recapture returned revenue with exchanges, incentives, and partial refunds.
50%
revenue retention with exchanges
Key features
Exchange for other items
Transform returns into an all-new shopping experience by offering other items as an exchange. Create a new revenue stream by recommending your best-selling products.
Incentivized exchanges
Encourage customers to exchange for other items rather than refund by using bonus incentives. Provide options for discounts, free shipping, or extra store credit on top of the original item value.
Refund to store credit
Give customers a reason to come back to your store and continue their relationship with your brand. Offer refunds in the form of store credit instead of cash.
Partial returns for bundles
Accept individual item returns from bundle purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
In-store returns
Drive foot traffic to your store by encouraging in-store returns for online purchases. Create new opportunities for in-store revenue while giving your customers the convenience of immediate returns.
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns management dashboard
Automate and streamline your returns process. Enable your support agents to review and process approvals, refunds, and exchange orders through a centralized portal.
Rule-based automation
Returns policies get complex—they vary by region, return reason, item value, and more. Automate the entire process and offer shipping methods according to rule-based workflows.
Return eligibility rules
Avoid return fraud, ineligible item returns, and customer conflict with your support team. Automatically reject items based on rules like return window, product type, discount, and customer email.
Automated resolutions
Eliminate manual processing and human error by automating resolutions based on delivery status. Exceed customer expectations on refund or re-order processing to foster loyalty and encourage repurchase.
Analytics dashboard
Uncover opportunities to minimize returns by identifying common return reasons and items. Analyze your returns with data on your return rate, refund rate, most frequently returned items, and more.
Create a thoughtful return experience to increase brand engagement and drive future repurchases.
78%
returns email open rate
Key features
Branded returns page
Simplify your customer's returns experience. Direct your customers to a self-serve returns page on your own domain and customize it with your own brand assets.
Returns status notification
Reassure customers by proactively providing status updates at each stage of their return with branded email communications. Trigger notifications with automated status updates.
300,000+ drop-off locations
Provide convenience with physical drop-off locations available in multiple countries. Offer support for box-less and label-less returns.
Single or multi-package labels
Reduce friction by offering return labels automatically upon return approval. Allow customers to select number of labels required without contacting customer service for support.
Green returns
Shrink your carbon footprint and save on reverse-logistics costs while boosting customer satisfaction. Offer a refund without the need to make a return on low-priced or damaged items.
Recapture revenue
Recapture returned revenue with exchanges, incentives, and partial refunds.
50%
revenue retention with exchanges
Key features
Exchange for other items
Transform returns into an all-new shopping experience by offering other items as an exchange. Create a new revenue stream by recommending your best-selling products.
Incentivized exchanges
Encourage customers to exchange for other items rather than refund by using bonus incentives. Provide options for discounts, free shipping, or extra store credit on top of the original item value.
Refund to store credit
Give customers a reason to come back to your store and continue their relationship with your brand. Offer refunds in the form of store credit instead of cash.
Partial returns for bundles
Accept individual item returns from bundle purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
In-store returns
Drive foot traffic to your store by encouraging in-store returns for online purchases. Create new opportunities for in-store revenue while giving your customers the convenience of immediate returns.
Reduce operational costs
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns management dashboard
Automate and streamline your returns process. Enable your support agents to review and process approvals, refunds, and exchange orders through a centralized portal.
Rule-based automation
Returns policies get complex—they vary by region, return reason, item value, and more. Automate the entire process and offer shipping methods according to rule-based workflows.
Return eligibility rules
Avoid return fraud, ineligible item returns, and customer conflict with your support team. Automatically reject items based on rules like return window, product type, discount, and customer email.
Automated resolutions
Eliminate manual processing and human error by automating resolutions based on delivery status. Exceed customer expectations on refund or re-order processing to foster loyalty and encourage repurchase.
Analytics dashboard
Uncover opportunities to minimize returns by identifying common return reasons and items. Analyze your returns with data on your return rate, refund rate, most frequently returned items, and more.
Improve the returns experience
Create a thoughtful return experience to increase brand engagement and drive future repurchases.
78%
returns email open rate
Key features
Branded returns page
Simplify your customer's returns experience. Direct your customers to a self-serve returns page on your own domain and customize it with your own brand assets.
Returns status notification
Reassure customers by proactively providing status updates at each stage of their return with branded email communications. Trigger notifications with automated status updates.
300,000+ drop-off locations
Provide convenience with physical drop-off locations available in multiple countries. Offer support for box-less and label-less returns.
Single or multi-package labels
Reduce friction by offering return labels automatically upon return approval. Allow customers to select number of labels required without contacting customer service for support.
Green returns
Shrink your carbon footprint and save on reverse-logistics costs while boosting customer satisfaction. Offer a refund without the need to make a return on low-priced or damaged items.
Seamless integration
Leverage our global network of carriers to offer automated return pickup, label generation, and drop-off returns services. Our network of carriers covers 95% of customers worldwide.
An efficient tech stack is essential for smooth operations. Integrate seamlessly into platforms such as Shopify, BigCommerce, WooCommerce, Klaviyo, and Gorgias without lengthy development.
Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.
Choose the perfect plan for your business
Essentials
from
$19
Features
Pro
from
$49
Features
- Automatic returns approval
Accelerate and automate your return process with the option to automatically approve different types of returns
- In-app returns tracking
Track return shipments directly from the return request details page and easily filter returns by shipment status
- Refund to store credit
Provide refunds in the form of gift cards to keep customers shopping and reduce your losses
- Advanced return methods
Allow customers to return items to a physical store, or keep the items with green returns
- General eligibility rules
Set restrictions on when and what items can be returned
- Printerless returns (QR codes)
Give customers the option to return products with a QR code instead of printing a shipping label
- 3 carriers + USPS
Connect your own carrier account for return labels, and get discounted rates from USPS
Premium
from
$199
Features
- Shipment status-triggered automations
Automate your returns management, including marking returns as received, issuing refunds, and creating exchange orders based on a return shipment’s status
- Embedded returns page
Give your customers a branded, seamless returns experience by embedding your returns page on your site
- Exchange for other items
Allow customers to exchange for other items, and incentivize exchanges over refunds by offering extra credit
- Exchange on store
Allow customers to browse anywhere on your online store to choose an exchange item
- Pre-built integrations
Seamlessly connect your store with our integrated tech partners
- Returns webhooks
Keep better track of returns by sending status updates to your CRM, ERP, and warehouse management systems
- 5 carriers + USPS
Connect your own carrier accounts for return labels, and get discounted rates from USPS
Enterprise
from
Custom
Features
- Instant exchanges
Allow customers to get their exchange items sent immediately with a credit card authorization
- Enterprise single sign-on (SSO)
Improve security and make logging in easier for your members with OIDC- and SAML-based SSO
- Partial return of bundled items
Allow customers to return individual items instead of an entire bundle
- Returns API
Automate your return process and push order and product data to your branded returns page for easier returns and exchanges
- Custom API rate limit
Our API rate limit scales with your business
- Custom integrations
We'll help you integrate with your carriers, WMS, and ERP systems
- 31 carriers + USPS
Connect your own carrier accounts for return labels, and get discounted rates from USPS
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